How to Treat a Rude Customer

An award should go to the gate attendant at Luqa airport. A crowded Malta-London flight was cancelled. She was the lone attendant in charge of re-booking a long line of inconvenienced travelers. Suddenly an angry passenger pushed his way to the desk. He slapped his ticket down on the counter and said, 'I HAVE to be on this flight and it HAS to be FIRST CLASS'.

The attendant replied, 'I'm sorry sir. I'll be happy to try to help you, butI've got to help these people first and I'm sure we'll be able to work something out.'

The passenger was unimpressed. He asked loudly, so that the passengers behind him could hear, 'DO YOU HAVE ANY IDEA WHO I AM?'

Without hesitating, the attendant smiled and grabbed her public address microphone: 'May I have your attention please? May I have your attention please?' she began. With her voice being heard clearly throughout theterminal, she said, 'We have a passenger here at Gate 14 WHO DOES NOT KNOW WHO HE IS. If anyone can help him find his identity, please come to Gate 14.'

With the folks behind him in line laughing hysterically, the man glared at the attendant, gritted his teeth and said, 'F... You!' Without flinching, she smiled and said, 'I'm sorry, sir, but you'll have to get in line for that too.'

yelling' at the x'mas crowd

another week closer to x'mas. :)

this is so me!!

Temperament
Flexible

Nothing seems to bother you - you sail through life crisis free. It's not that your life doesn't have its ups and downs, it's just that you handle everything without unnecessary drama and antics. You approach each day fresh, not worrying about yesterday or tomorrow. You are confident that you can handle anything that comes your way and experience has shown that you are absolutely right about this.

Interests
Simple

You are continually pursuing a simpler and less complicated life - you don't allow yourself to fall victim to all of the "should do's" that society continually bombards you with. You are thoughtful about your life choices and think in terms of yourself, others and the world in which we live. You have a great sense that we are part of something much bigger and we must be good to others, if we want others and the world to be good to us.

Amusement
Thoughtful

You are easily stressed out and overwhelmed - you need to take care of yourself first and foremost. Because you tend to be self reflective, you know your limits quite well and must remember to not exceed those limits. When you overwhelm your life with obligations and responsibilities, you tend to shut down and go into yourself even further. Take some time to find your serenity and kick back your feet

Passion
Emotional

For you passion is less about romance and sex - it's more about friendship and family. Strong emotional bonds and connections are your passion and your pleasure. You always let your loved ones know how much you love, respect and admire them. You do this through kind words, loving actions and simple gestures. You count your blessings each day and express your love openly. You expect the same from others

courtesy of facebook

more pics of Terminal 3

Changi Airport Terminal 3

we came

we saw

we conquered

Changi Airport Terminal 3

how was ur day?

thanks to everyone who had showed their love and understanding. i am fine, just going thru a phase in life.

right now i am bored with nothing much to do.... thinking of visting the new T3 this saturday with my 'crazy but tame' bunch of colleagues.. that means i would be missing choir but then again, i am not really attached to it as i once was, the drive is no longer there. hence i might just step down & let my young padawan take over me. yes, she'll do a good job with melly's guidance. hehe..

still in the office, waiting my right hand man to finish his work and its 8:30pm... well the longest i've ever worked before was 8.30am to 3.00am and i crashed at my colleague's place. that was crazy, fresh into the working world and wasn't sure of anything. now... i'm still in office but it wont take till 3am ... i think?? *looks at his right hand man who is still deep in his work*

its.. 8:55pm and yes, i am outta here!!

fear

guess i'm having the middle-aged syndrome, i will be pushing 40 in less than 2yrs and its very hard to imagine. its feels like i am just turning 30 but my internal systems keeps me in check of my rightful age; and it is slowly turning against me... sigh. little by little the fortress i built ard me is slowly breaking down as fear grip me once again. feel the need to withdraw from everyone to find myself again. deep down i am scared of the future like everybody else and i'm alone.

it's november

back!!
ytd was fun but tiring... went to work and after which went to a colleague's place for hari raya. later went to attend my sista's engagement ytd.. she looked like an angel... the whole thing was really beautiful... but too bad we couldn't stay till the end.. waited for a cab close to an hour.... which really pissed me off.. alas we got one... went to gv plaza but there was nothing much to watch ... went down to cathay to catch 'game plan'... and 'the rock' rocks in this movie... it was really funny & heartwarming... after the movie, we were supposed to proceed to steamboat but one of us had to go back... so we settled for a nearby kopitiam instead... think the indian stall overcharged me ... two cheese nanns & the chicken curry cost me $9.50 and one cheese nann cost $2.50, so do the math... someday, i am going to curry them.. watever that means... well, here are some pictures....

disclaimer

all pictures were taken by my nokia 5300, so pardon the unprofessionalism. will update the proper pictures when i get them. :)

my saturday

@ alia's place with my colleagues

andy & lina

@ my sista engagement

the golden village membership card :p

our gv membership card

yes we were bored.. :p

more pictures

xin lan & me

xin lan & me ... again

jenny & me

jenny & me.. again

andy & jenny

more pictures

xin lan & jenny

xin lan & jenny.... again

andy, xin lan & jenny

rick & me

tired

so much to blog but am tired.. will update tmr..

things that makes me go ....... hhhmmmmmmm

my colleagues got this for me yesterday.... yipeee!!!
star wars

monopoly anyone??

in my family

just some pics to share -

my eldest niece - nathania

my second niece - chiara

my youngest & fav niece, isabella

didn't manage to take a pic of my nephew.... will do soon.

Tribute

Cast your mind back to November 29, 1998.

It is the dying embers of a routine 2-0 win over Blackburn Rovers and a fresh-faced youngster from Huyton has just thundered into a challenge on the right-hand touchline in front of the Kop.

It inspires a huge cheer and brings a smile to the faces of the followers in the stand, as one of 'their own' achieves the reality of what thousands dream of - to play for Liverpool Football Club.

But what those supporters would not have realised at the time, was that it was the moment when one of the Reds' greatest ever players began his rise to the pinnacle of the world game.

It may have only been a cameo appearance when he came on as a 90th minute substitute for Vegard Heggem, but in that period of injury-time he showed the kind of commitment and drive that would become a feature of his Reds career.

Fast forward to the present and Steven Gerrard is on the verge of making his 400th appearance for Liverpool when Rafael Benitez's side welcome Arsenal to Anfield on Sunday...

liverpoolfc.tv

sunday...

didn't go down to the chalet ytd as it wld be pretty late and the ones i know weren't staying over. so i went to my good buddy place in yishun, as it was his mom's 70th birthday. we only realise ytd that our mom's birthday were a few days apart, and we've known each other like 20yrs. :p so i kinda chill at his place and watch the man united game as he was a fan of man u. so being a liverpool fan, i rejoiced when boro scored, but it was shortlived as man u was a better side. oh well, we'll meet them on dec 15th 2007 but in the meantime, we take on a better arsenal side tonight and i know it's going to be an interesting game.

"If you're in the penalty area and don't know what to do with the ball,

put it in the net and we'll discuss the options later."

Bob Paisley

get your weekend today!

the weekend is almost here again.. will be celebrating my mom's birthday tmr @ a venue that is yet to be confirm. will be celebrating fong ee's birthday on sat at some chalet. then on sundy, there is a thanksgiving dinner in church for choirs & other ministries who helped in the 9 day novena, and lastly there is the big match at 2300hrs @ anfield on sunday too.. it's pay back time. yes, we did lose this morning but we will pick ourselves up and look ahead. so expect a good match on sunday!! YNWA!!

it's 2 months to christmas :)

my chest hurts again... ;(

love

a friend sms me this today..

"true love can never be rush..

it'll eventually come by your side,

but it'll never come easy

that's why you'll treasure it"

i wanna be in love!!

another weekend - another birthday

its been a month of birthday celebrations and it's not over. There is still my mom (26th) , fong ee (colleague - 27th), sophie (27th), robin (29th) and huirong's (31st) birthday. just remembered that fong ee's birthday clashes with my mom's birthday. so i am really sure that i would be able to make it to the chalet or maybe i could. not sure what is sophie is doing for her birthday, robin will be back in town only next month and that's when the 'Knights of the Middle Age Round Table', Lucas, Robin, Rodney & Roch (tats me) meets again. like rod says, 'Feasting shall begin in a while, as we await Sir Robin's return' and it will. lastly, there's beautiful huirong who will be having her own b'day celebration and i know its gonna be great.

talking about great, had a swell time at pat's place ytd. we had shit loads of drinks, it was a good thing we had dinner first. met three of her friends, gregory, debbie and janel, who were just as crazy as us in every way. never thought that juz crashing at a place could be this fun but then again, its not the place but the people that makes it a memorable one and ytd was just that. futhermore, pat's place was just nice and cozy, so much that leslie had a courtship with pat's aircon. so parents forget abt protecting your daughters from leslie, protect your aircons!! lol! oh man, i know leslie is going to come after me if he reads this but i can't help it, dude. :p sigh, wished time would just stand still ytd but all good things must come to an end otherwise we would all be alcoholics. hehehehe...

well, happy birthday pat!! it's not easy being 18 but it's a whole load of fun. from a beautiful baby when i first saw you to a beautiful young lady. you have done alright so far but there's lots more that you can offer in sch and in life, so don't hold back or let anybody put you down. believe in yourself and things would go very much your way. cheers to a beautiful and less complicating life ahead. love you lots and god bless.